Strategic Enterprise CSM — Remote Growth & Value Realization

United States Digital Space LLC; United States; On-site; USD 86,000 - 113,000; Full time

Benefits offered by this job

Health benefits

PTO & holidays

Volunteer days

Ignite learning days

Competitive compensation

Retirement plans

Tuition assistance

Remote & hybrid options

Job summary

United States Digital Space LLC is seeking a Senior Customer Success Manager, Strategic Accounts, to lead a portfolio of high-value enterprise clients within the Platinum Advantage Program. You will partner with executive stakeholders and technical leaders to drive measurable business outcomes through successful adoption of our SaaS solutions.

The role emphasizes strategic planning, cross-functional collaboration, and expansion opportunities while maintaining strong customer health and renewal

Qualifications

• Experience managing enterprise or strategic customer relationships.
• Experience leading executive stakeholder conversations and building relationships across multiple levels of customer organizations.
• Demonstrated success driving customer adoption, retention, value realization, or business outcomes.
• Experience identifying account growth, expansion, renewal, or customer development opportunities.
• Ability to connect customer business objectives to technology solutions and measurable business impact.
• Strong project coordination, stakeholder management, and problem-solving skills across complex initiatives.
• Experience collaborating across cross-functional teams to achieve customer outcomes.
• Bachelor's degree in Business, Information Technology, Finance, or equivalent experience

Responsibilities

• Own a portfolio of strategic enterprise customers and serve as the primary Customer Success contact across the customer lifecycle.
• Lead success planning initiatives that align customer business goals, stakeholders, risks, milestones, and measurable outcomes.
• Build and maintain relationships with executive stakeholders, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs).
• Drive product adoption and value realization by developing and executing customer-specific success and adoption plans.
• Identify and support expansion opportunities that align with customer priorities and business objectives.
• Partner with Sales, Professional Services, Support, Partner teams, and other internal stakeholders to support customer success initiatives.
• Lead executive business reviews, strategic planning discussions, and customer outcome-focused engagements.
• Maintain accurate customer health, engagement, business value, and account planning information within Customer Success platforms and CRM systems.

Skills

Relationship mgmt

Executive stakeholders

Adoption value

Growth opportunities

Cross-functional collab

Strategic thinking

Education

Bachelor's degree in Business, Information Technology, Finance, or equivalent experience

Tools

CRM systems

Job description

United States Digital Space LLC is seeking a Senior Customer Success Manager, Strategic Accounts, to lead a portfolio of high-value enterprise clients within the Platinum Advantage Program. You will partner with executive stakeholders and technical leaders to drive measurable business outcomes through successful adoption of our SaaS solutions.

The role emphasizes strategic planning, cross-functional collaboration, and expansion opportunities while maintaining strong customer health and renewal