Strategic Enterprise CSM — Renewal & Growth (Remote)

BillingPlatform; Denver (CO); Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

LTD

HSA

FSA

Mental health counseling

Wellness perks

Home office setup allowance

Job summary

BillingPlatform is seeking a seasoned Customer Success professional to own a portfolio of enterprise SaaS customers, driving retention, renewals, and expansion while leading executive reviews.

You will build strategic plans, collaborate with Sales, Pro Services, and Product, and ensure accurate renewal forecasts while traveling up to 20% as needed. This role offers competitive compensation and comprehensive benefits.

Qualifications

• 4+ years of customer-facing experience in B2B SaaS.
• Direct renewal accountability in Customer Success or Account Management.
• Proven track record in retention, renewal, and expansion.
• Strong commercial acumen in SaaS contracts, pricing and negotiation.
• Experience engaging executive stakeholders and managing enterprise relationships.
• Understanding of order-to-cash processes and engagement with CFOs.
• Experience delivering executive business reviews with measurable outcomes.
• Proficient in Salesforce and CS platforms like ChurnZero or Gainsight.

Responsibilities

• Own a portfolio of enterprise SaaS customers, including health, retention, renewal strategy and outcomes.
• Build strategic relationships with senior stakeholders (CFOs, Controllers, Revenue Ops).
• Develop and execute customer success plans aligned with measurable objectives.
• Lead executive business reviews demonstrating customer value and outcomes.
• Drive GRR and NRR across the assigned portfolio.
• Identify renewal risks, craft recovery strategies, and maintain renewal forecasts.
• Drive adoption of purchased capabilities and optimize BillingPlatform value.
• Identify expansion opportunities and collaborate with Sales on growth.
• Lead renewal planning and support pricing and contract discussions.
• Collaborate with PS, Support, Product, Engineering to resolve escalations.
• Maintain accurate customer health data, account plans, and renewal forecasts in Salesforce/ChurnZero.

Job description

BillingPlatform is seeking a seasoned Customer Success professional to own a portfolio of enterprise SaaS customers, driving retention, renewals, and expansion while leading executive reviews.

You will build strategic plans, collaborate with Sales, Pro Services, and Product, and ensure accurate renewal forecasts while traveling up to 20% as needed. This role offers competitive compensation and comprehensive benefits.