Strategic Enterprise Customer Success Manager — Remote

Connecteam; United States; Remote; USD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Paid time off

401(k)

Zusammenfassung

Connecteam is the leading platform for managing deskless teams, offering an all-in-one app that centralizes daily operations and team communication. This role focuses on overseeing our largest Enterprise and Strategic customers in the United States, ensuring retention and advocacy through proactive, consultative engagement.

The ideal candidate has 3+ years in B2B SaaS Customer Success, Account Management, or Consulting, with a proven track record managing Enterprise/Strategic accounts and

Qualifikationen

• 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting.
• Proven ability to manage Enterprise/Strategic accounts (ACV of $100K+).
• Excellent communication and analytical mindset for data-driven decision-making.

Aufgaben

• Oversee Enterprise/Strategic customers in the US.
• Develop and execute strategic success plans aligned with customers' business objectives.
• Build strong relationships with C-level executives, IT teams, and operational leaders.
• Identify expansion opportunities and collaborate with Sales to drive upsells and cross-sells.

Kenntnisse

B2B SaaS

Account Management

Customer Success

Data-driven

Jobbeschreibung

Connecteam is the leading platform for managing deskless teams, offering an all-in-one app that centralizes daily operations and team communication. This role focuses on overseeing our largest Enterprise and Strategic customers in the United States, ensuring retention and advocacy through proactive, consultative engagement.

The ideal candidate has 3+ years in B2B SaaS Customer Success, Account Management, or Consulting, with a proven track record managing Enterprise/Strategic accounts and