Strategic Enterprise CSM – Remote

Vontier Corporation; Cheyenne (WY); Remote; USD 79,000 - 95,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company matching

Paid time off

Remote work options

Job summary

Invenco by GVR is seeking a strategic Customer Success Manager to partner with executive stakeholders and drive long-term value across our solutions. You will own risk and opportunity management, outcomes, and retention in collaboration with cross-functional teams.

In this role, you will lead executive business reviews, act as primary contact for assigned accounts, and advocate for customers within Product, Engineering, and Support to optimize adoption and outcomes.

Qualifications

• 5+ years of experience in customer success, account management, or related tech roles.
• Experience supporting enterprise/Tier 1 customers.
• SaaS experience with CRM tools is a plus.
• Bachelor’s degree preferred; Master’s degree preferred.

Responsibilities

• Serve as strategic advisor to align Invenco by GVR solutions with customer objectives.
• Develop and execute customer success plans to drive retention and expansion.
• Build relationships with key stakeholders and be the primary contact across solutions.
• Lead executive reviews and provide performance updates and recommendations.
• Escalation point for accounts; coordinate cross-functional teams for resolution.
• Influence product/roadmap through VoC and data analysis.
• Analyze customer data to improve performance and utilization.
• Identify growth opportunities, including expansion and upsell.
• Provide leadership within the CS organization and mentor teammates.
• Up to 20% travel.

Skills

Customer success

Account management

CRM tools

SaaS experience

Education

Bachelor's degree preferred

Master's degree preferred

Tools

CRM platforms

Forecourt tech

POS technology

Remote management systems

Job description

Invenco by GVR is seeking a strategic Customer Success Manager to partner with executive stakeholders and drive long-term value across our solutions. You will own risk and opportunity management, outcomes, and retention in collaboration with cross-functional teams.

In this role, you will lead executive business reviews, act as primary contact for assigned accounts, and advocate for customers within Product, Engineering, and Support to optimize adoption and outcomes.