Strategic Enterprise Customer Success Manager (Remote)

Vontier Corporation; Hagåtña (GU); À distance; USD 79 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health and wellness benefits

401(k) with company contributions

Paid time off and holidays

Résumé du poste

Invenco by GVR, part of Vontier, seeks a seasoned Customer Success Manager to align strategic accounts with long-term business objectives and digital transformation goals. You will drive retention, expansion, and advocacy while leading executive reviews and cross-functional collaboration.

You will manage risk, identify opportunities, and coordinate with Product, Engineering, Commercial, Support, and Operations teams to optimize outcomes and ensure value realization for customers across all

Qualifications

• 5+ years in a software company in customer success or account-management.
• 5+ years supporting enterprise/Tier 1 customers.
• Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale tech experience preferred.
• SaaS experience with CRM tools is a plus.
• Bachelor’s or Master’s degree preferred.

Responsabilités

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy.
• Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments.
• Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities.
• Act as the escalation point for assigned accounts, proactively managing complex customer situations and coordinating cross-functional teams to drive timely resolution and customer satisfaction.
• Influence business priorities by representing customer needs and partnering with Product, Engineering, Commercial, Support, and Operations teams to improve products, services, and customer outcomes.
• Provide structured Voice of Customer (VoC) feedback, trend analysis, and business insights to Product Management to support product enhancements, innovation, and roadmap planning.

Connaissances

Customer Success

Account management

Enterprise support

SaaS CRM tools

Bachelor's degree preferred

Master's degree preferred

Formation

Bachelor's degree preferred

Master's degree preferred

Outils

CRM tools

Description du poste

Invenco by GVR, part of Vontier, seeks a seasoned Customer Success Manager to align strategic accounts with long-term business objectives and digital transformation goals. You will drive retention, expansion, and advocacy while leading executive reviews and cross-functional collaboration.

You will manage risk, identify opportunities, and coordinate with Product, Engineering, Commercial, Support, and Operations teams to optimize outcomes and ensure value realization for customers across all