Strategic Enterprise CSM — SaaS Growth Leader

Vontier Corporation; Salem (OR); A distancia; USD 79.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with company match

Paid time off 15 days + holidays

Descripción de la vacante

Invenco by GVR is seeking a Customer Success leader to act as strategic advisor to executive stakeholders, aligning our software solutions with customers’ long-term objectives and digital transformation initiatives.

You will own strategic accounts, drive retention and expansion, lead executive reviews, and coordinate with Product, Engineering, and Support to maximize value. Up to 20% travel.

Formación

• 5+ years experience in a customer success/account management/technology role in software.
• 5+ years experience supporting enterprise/Tier 1 customers.
• Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale technology experience preferred.
• Experience with SaaS environments and CRM tools is a plus.
• Bachelor’s degree preferred, Master’s degree preferred.

Responsabilidades

• Advise executives and align Invenco by GVR solutions with customers’ objectives.
• Develop and execute customer success plans for strategic accounts, driving retention and expansion.
• Build strong relationships with key stakeholders and be the primary contact for Invenco by GVR solutions.
• Lead executive-level reviews and provide performance updates and recommendations.
• Act as escalation point and coordinate cross-functional teams for timely resolution.
• Represent customer needs to influence product and services roadmaps.
• Provide VoC feedback and insights to Product Management for enhancements.
• Analyze customer data to improve performance and utilization of solutions.
• Ensure customers realize value through adoption and ongoing success planning.
• Identify growth opportunities including expansion, cross-sell, and upsell.
• Share best practices and mentor the Customer Success team.
• Travel up to 20%.

Conocimientos

Strategic account management

Enterprise software experience

CRM tools

SaaS environment familiarity

Educación

Bachelor’s degree preferred

Master’s degree preferred

Herramientas

CRM tools

Descripción del empleo

Invenco by GVR is seeking a Customer Success leader to act as strategic advisor to executive stakeholders, aligning our software solutions with customers’ long-term objectives and digital transformation initiatives.

You will own strategic accounts, drive retention and expansion, lead executive reviews, and coordinate with Product, Engineering, and Support to maximize value. Up to 20% travel.