Strategic Customer Success Leader (Remote)

Vontier Corporation; Juneau (AK); Remote; USD 79,000 - 95,000; Full time

Job summary

Invenco by GVR, part of Vontier, seeks a Customer Success leader to align solutions with customers' long-term objectives and digital transformations. You will develop success plans for strategic accounts, manage risks, and drive retention and expansion.

Build relationships with executive stakeholders and coordinate cross-functional teams to resolve complex issues. The role requires 5+ years in software/customer-success roles, enterprise support, and SaaS CRM experience, with travel up to 20%.

Qualifications

• 5+ years in a software company in a customer success/account/marketing/tech role.
• 5+ years supporting enterprise/Tier 1 customers.
• Forecourt/Dispenser remote management, compliance management, and POS technology experience preferred.
• SaaS environment experience with CRM tools is a plus.
• Bachelor’s or Master’s degree preferred.

Responsibilities

• Serve as strategic advisor to executive customer stakeholders.
• Develop and execute customer success plans for strategic accounts.
• Build and maintain relationships with key customer stakeholders across Invenco by GVR solutions.
• Lead strategic business reviews and executive-level customer meetings.
• Act as escalation point for assigned accounts and coordinate cross-functional teams.

Skills

Customer success

Account management

Enterprise support

CRM tools

SaaS experience

Education

Bachelor's degree

Master's degree

Tools

Forecourt tech

POS technology

Compliance management

Job description

Invenco by GVR, part of Vontier, seeks a Customer Success leader to align solutions with customers' long-term objectives and digital transformations. You will develop success plans for strategic accounts, manage risks, and drive retention and expansion.

Build relationships with executive stakeholders and coordinate cross-functional teams to resolve complex issues. The role requires 5+ years in software/customer-success roles, enterprise support, and SaaS CRM experience, with travel up to 20%.