Strategic Customer Success Lead, Enterprise (Remote)

Vontier Corporation; Salt Lake City (UT); Remote; USD 79.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health and wellness benefits

401(k) with company match

Paid time off

Paid parental leave

Zusammenfassung

Invenco by GVR is seeking a Customer Success leader to align our solutions with customers’ long-term objectives. You will develop strategic success plans, build executive relationships, and drive retention, expansion, and advocacy in key accounts. Remote role with up to 20% travel.

Ideal candidates have 5+ years in software customer success or enterprise support, SaaS experience, and strong CRM tooling familiarity. Bachelor’s and/or Master’s degrees are preferred but not required.

Qualifikationen

• 5+ years of experience in a software company in a customer success, account management, marketing or technology role.
• 5+ years of experience supporting enterprise/Tier 1 customers.
• Forecourt/Dispenser Remote Management, Compliance Management, and POS technology experience preferred.
• SaaS environment experience with CRM tools is a plus.
• Bachelor’s degree preferred, Master’s degree preferred.

Aufgaben

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks and opportunities to drive retention, expansion and advocacy.
• Build and maintain strong relationships with key customer stakeholders as the primary contact across Invenco by GVR solutions.
• Lead strategic business reviews and executive-level meetings with customers, reporting on account health and priorities.
• Act as escalation point for assigned accounts, coordinating cross-functional teams for timely resolution and satisfaction.
• Influence product and operations by voicing customer needs to improve offerings and outcomes.
• Provide VoC feedback and analysis to Product Management for enhancements and roadmap planning.
• Analyze customer data to recommend performance improvements and optimize solution usage.
• Ensure customers realize value and achieve desired outcomes through ongoing adoption and success planning.
• Identify growth opportunities including expansion, cross-sell and upsell aligned with customer objectives.
• Provide leadership within the CS organization and contribute to process improvements.
• Travel up to 20%.

Kenntnisse

Customer success management

Account management

Enterprise/Tier 1 support

CRM tools experience

SaaS experience

Ausbildung

Bachelor’s degree preferred

Master’s degree preferred

Tools

CRM tools

Jobbeschreibung

Invenco by GVR is seeking a Customer Success leader to align our solutions with customers’ long-term objectives. You will develop strategic success plans, build executive relationships, and drive retention, expansion, and advocacy in key accounts. Remote role with up to 20% travel.

Ideal candidates have 5+ years in software customer success or enterprise support, SaaS experience, and strong CRM tooling familiarity. Bachelor’s and/or Master’s degrees are preferred but not required.