Strategic Customer Success Manager - Remote

Vontier Corporation; Helena (MT); Remote; USD 79,000 - 95,000; Full time

Benefits offered by this job

Health and wellness programs for you &

Paid time off and holidays

Job summary

Invenco by GVR is seeking a Customer Success Manager to align solutions with customers’ long-term objectives and digital transformation priorities. You will develop strategic success plans, build senior-level relationships, and lead quarterly business reviews to ensure value realization.

The role emphasizes cross-functional collaboration with Product, Engineering, Commercial, Support, and Operations, plus travel up to 20% to support strategic accounts.

Qualifications

• 5+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required.
• 5+ year’s experience support enterprise / Tier 1 customers.
• SaaS environment experience with CRM tools preferred.

Responsibilities

• Serve as the strategic advisor to executive customer stakeholders.
• Develop and execute customer success plans for strategic accounts.
• Build and maintain relationships with key customer stakeholders across Invenco by GVR solutions.
• Lead strategic business reviews and executive-level customer meetings.
• Act as escalation point and drive timely resolution across cross-functional teams.
• Influence product, engineering, and operations to improve outcomes.
• Provide VoC feedback and data-driven insights to product management.
• Analyze customer data to improve performance and utilization.
• Identify growth opportunities including expansion, cross-sell, and upsell.
• Provide leadership within the CS organization and mentor teammates.

Skills

Customer success management

Account management

Enterprise customers

CRM tools

Education

Bachelor's degree

Master's degree

Tools

CRM tools

Job description

Invenco by GVR is seeking a Customer Success Manager to align solutions with customers’ long-term objectives and digital transformation priorities. You will develop strategic success plans, build senior-level relationships, and lead quarterly business reviews to ensure value realization.

The role emphasizes cross-functional collaboration with Product, Engineering, Commercial, Support, and Operations, plus travel up to 20% to support strategic accounts.