Strategic Enterprise CSM - SaaS Growth & Success

Vontier Corporation; Boise (ID); Remote; USD 79,000 - 95,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company match

Paid time off

Job summary

Invenco by GVR is seeking a Customer Success Manager to align solutions with customers' long-term goals and digital transformation. You will manage strategic accounts, drive retention and expansion, and lead executive-level reviews to deliver measurable outcomes.

The role emphasizes cross-functional collaboration with Product, Engineering, and Support teams, VoC feedback, and a focus on customer value realization. Travel up to 20% is required.

Qualifications

• 5+ years experience in a software company in customer success, account management, marketing, or technology roles.
• Experience supporting enterprise / Tier 1 customers.
• SaaS environment experience with CRM tools is a plus.

Responsibilities

• Serve as strategic advisor to executive customer stakeholders.
• Develop and execute customer success plans for strategic accounts.
• Build and maintain relationships with key customer stakeholders across Invenco by GVR solutions.
• Lead strategic business reviews and executive-level customer meetings.
• Escalation point for assigned accounts with cross-functional coordination.
• Provide VoC feedback to Product Management to support improvements.
• Identify and drive growth opportunities including expansion, cross-sell, and upsell.
• Travel up to 20%.

Skills

Customer success

Account management

Strategic advising

Stakeholder management

CRM tools

Education

Bachelor's degree preferred

Master's degree preferred

Tools

CRM tools

Job description

Invenco by GVR is seeking a Customer Success Manager to align solutions with customers' long-term goals and digital transformation. You will manage strategic accounts, drive retention and expansion, and lead executive-level reviews to deliver measurable outcomes.

The role emphasizes cross-functional collaboration with Product, Engineering, and Support teams, VoC feedback, and a focus on customer value realization. Travel up to 20% is required.