Strategic Customer Success Manager (Enterprise SaaS)

Vontier Corporation; Dover (DE); Remote; USD 79,000 - 95,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company match

Paid time off 15 days + holidays

Parental leave

Job summary

Invenco by GVR, part of Vontier, is seeking a Customer Success Manager to act as strategic advisor to executive stakeholders and align solutions with long-term business objectives. You will develop success plans, manage risks, and drive retention, expansion, and advocacy across strategic accounts.

You will lead executive reviews, coordinate cross-functional teams, and provide VoC insights to product teams while supporting fuel management and environmental operations objectives.

Qualifications

• 5+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role.
• 5+ years’ experience supporting enterprise / Tier 1 customers.
• Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale technology experience preferred.
• SaaS environment experience with CRM tools is a plus.
• Bachelor’s degree preferred; Master’s degree preferred.

Responsibilities

• Serve as strategic advisor to executive customer stakeholders for Invenco by GVR solutions.
• Develop and execute customer success plans for strategic accounts.
• Build and maintain relationships with key customer stakeholders across Invenco by GVR solutions.
• Lead strategic business reviews and executive-level meetings with account health insights.
• Act as escalation point for assigned accounts and coordinate cross-functional teams.
• Influence product and services by voicing customer needs to cross-functional teams.
• Provide VoC feedback and insights to Product Management.
• Analyze customer data to improve performance and utilization.
• Ensure customers achieve desired outcomes and value realization.
• Identify growth opportunities including expansion, cross-sell, and upsell.
• Provide leadership and mentor team members within Customer Success.
• Travel up to 20%.

Skills

Strategic account management

Customer success management

Enterprise / Tier 1 support

CRM tools experience

Education

Bachelor’s degree preferred

Master’s degree preferred

Tools

CRM tools

Job description

Invenco by GVR, part of Vontier, is seeking a Customer Success Manager to act as strategic advisor to executive stakeholders and align solutions with long-term business objectives. You will develop success plans, manage risks, and drive retention, expansion, and advocacy across strategic accounts.

You will lead executive reviews, coordinate cross-functional teams, and provide VoC insights to product teams while supporting fuel management and environmental operations objectives.