Strategic Enterprise Customer Success Leader

Vontier Corporation; Carson City (NV); Remote; USD 79,000 - 95,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company match

Paid time off 15 days

13 paid holidays + 3 floating holidays

Paid sick leave

Job summary

Invenco by GVR is seeking a Customer Success Manager to serve as a strategic advisor to executive stakeholders and align solutions with customers’ long-term business goals. You will develop success plans, manage relationships across all touchpoints, and drive retention and expansion through data-driven insights.

You will lead executive reviews, coordinate cross-functional teams, and advocate for customers while traveling up to 20% to ensure successful outcomes and strong partnerships.

Qualifications

• 5+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required.
• 5+ years’ experience supporting enterprise / Tier 1 customers preferred.
• Experience with Forecourt/Dispenser Remote Management, Compliance Management, and POS technology preferred.

Responsibilities

• Serve as strategic advisor to executive customer stakeholders aligning Invenco by GVR solutions with long-term business objectives.
• Develop and execute success plans to drive retention, expansion, and advocacy.
• Build relationships with key stakeholders and be the primary contact across Invenco by GVR solutions.
• Lead executive business reviews and provide performance insights and recommendations.
• Escalate and coordinate cross-functional teams to resolve complex issues and improve outcomes.
• Provide Voice of Customer feedback to Product Management for roadmap planning.
• Analyze customer data to optimize solution use and business outcomes.
• Identify and drive growth opportunities within accounts (expansion, cross-sell, upsell).
• Share best practices and contribute to process improvements.
• Travel up to 20%.

Skills

Strategic account management

CRM proficiency

Cross-functional collaboration

Education

Bachelor's degree preferred

Master's degree preferred

Tools

CRM tools

Job description

Invenco by GVR is seeking a Customer Success Manager to serve as a strategic advisor to executive stakeholders and align solutions with customers’ long-term business goals. You will develop success plans, manage relationships across all touchpoints, and drive retention and expansion through data-driven insights.

You will lead executive reviews, coordinate cross-functional teams, and advocate for customers while traveling up to 20% to ensure successful outcomes and strong partnerships.