Strategic Enterprise Customer Success Manager - Remote

Vontier Corporation; Augusta (ME); Remote; USD 79,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Paid sick leave

Parental leave

Job summary

Vontier Corporation is seeking a Senior Customer Success Manager to align Invenco by GVR solutions with strategic customers, drive retention and expansion, and lead executive-level business reviews. You will own strategic plans, manage escalation, and collaborate with Product, Engineering and Sales teams to maximize value.

The role requires guiding large enterprise accounts, supporting SaaS deployments, and traveling up to 20%.

Qualifications

• 5+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required.
• 5+ years’ experience supporting enterprise/Tier 1 customers.
• Experience with Forecourt/Dispenser Remote Management, Compliance Management, and POS technology preferred.
• SaaS environment experience with CRM tools is a plus.
• A bachelor’s degree is preferred, but not required.
• A Master’s degree is preferred, but not required.

Responsibilities

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy.
• Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments.
• Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities.
• Act as the escalation point for assigned accounts, proactively managing complex customer situations and coordinating cross-functional teams to drive timely resolution and customer satisfaction.
• Influence business priorities by representing customer needs and partnering with Product, Engineering, Commercial, Support, and Operations teams to improve products, services, and customer outcomes.
• Provide structured Voice of Customer (VoC) feedback, trend analysis, and business insights to Product Management to support product enhancements, innovation, and roadmap planning.
• Analyze customer operational and business data to provide recommendations that improve performance, optimize solution utilization, and support fuel management and environmental operations objectives.
• Ensure customers achieve their desired business outcomes and recognize the value delivered by Invenco by GVR solutions through ongoing adoption, engagement, and success planning.
• Identify and drive growth opportunities within assigned accounts, including expansion, cross-sell, and upsell initiatives that align with customer objectives.
• Provide leadership within the Customer Success organization by sharing best practices, mentoring team members, and contributing to continuous process improvement initiatives.
• Up to 20% travel

Skills

Customer success management

Account management

Marketing

Technology

Education

Bachelor's degree

Master's degree

Tools

Forecourt/Dispenser Remote Management

Compliance Management

Point-of-Sale technology

Job description

Vontier Corporation is seeking a Senior Customer Success Manager to align Invenco by GVR solutions with strategic customers, drive retention and expansion, and lead executive-level business reviews. You will own strategic plans, manage escalation, and collaborate with Product, Engineering and Sales teams to maximize value.

The role requires guiding large enterprise accounts, supporting SaaS deployments, and traveling up to 20%.