Strategic Customer Success Manager - Remote

Vontier Corporation; Montpelier (VT); Remote; USD 79.000 - 95.000; Vollzeit

Zusammenfassung

Invenco by GVR and Vontier Corporation seek a seasoned Customer Success Manager to align strategic accounts with long-term objectives and digital transformation. You’ll own executive relationships, drive adoption, and coordinate cross-functional teams to ensure value realization across SaaS solutions.

Lead business reviews, manage risks, and identify expansion opportunities while traveling up to 20%. A background in enterprise software, CRM tools, and multi-stakeholder environments is essential.

Qualifikationen

• 5+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role.
• 5+ year’s experience support enterprise / Tier 1 customers.
• Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale technology experience preferred.
• It’s a plus if you have worked with in a SaaS environment with CRM tools.
• A bachelor’s degree is preferred, but not required.
• A Master’s degree is preferred, but not required.

Aufgaben

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives and priorities.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention and expansion.
• Build and maintain strong relationships with key customer stakeholders as the primary contact across Invenco by GVR solutions.
• Lead strategic business reviews and executive-level customer meetings with insights and recommendations.
• Act as the escalation point for assigned accounts, coordinating cross-functional teams for timely resolution and satisfaction.
• Influence business priorities by representing customer needs to Product, Engineering, Commercial, Support, and Operations teams.
• Provide structured VoC feedback, trend analysis, and business insights to Product Management for improvements.
• Analyze customer data to provide recommendations that improve performance and system utilization.
• Ensure customers achieve desired outcomes and recognize value through ongoing adoption and success planning.
• Identify growth opportunities within accounts including expansion, cross-sell, and upsell.
• Provide leadership within Customer Success by sharing best practices and driving process improvements.
• Up to 20% travel

Kenntnisse

Customer success

Account management

Stakeholder management

Executive communication

CRM tools experience

Ausbildung

Bachelor's degree preferred

Master's degree preferred

Tools

CRM software

Jobbeschreibung

Invenco by GVR and Vontier Corporation seek a seasoned Customer Success Manager to align strategic accounts with long-term objectives and digital transformation. You’ll own executive relationships, drive adoption, and coordinate cross-functional teams to ensure value realization across SaaS solutions.

Lead business reviews, manage risks, and identify expansion opportunities while traveling up to 20%. A background in enterprise software, CRM tools, and multi-stakeholder environments is essential.