Remote Strategic CSM for Enterprise Utilities

CivilGrid; Texas; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible, remote-friendly work环境

Equity at a venture-backed startup

Comprehensive benefits package

Job summary

CivilGrid, a venture-backed civil design platform, seeks a Strategic Customer Success Manager to own relationships with enterprise utilities, state DOTs, and national engineering firms. You will pilot adoption, ensure health and renewal, and drive expansion across teams and regions.

The role is remote with a Texas preference and requires guiding executive stakeholders to tangible outcomes. You will build strategic account plans, lead executive reviews, and collaborate with product to align

Qualifications

• 6+ years in customer success, account management or consulting roles handling enterprise accounts.

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end: pilot, adoption, health, renewal and expansion.
• Build and maintain strategic account plans mapping org structure, stakeholders and priorities.
• Lead executive business reviews tying CivilGrid usage to outcomes.
• Drive expansion with Account Executives by finding new teams and use cases.
• Manage risk early and escalate to Product/Engineering when needed.
• Provide voice-of-customer input to Product to shape roadmaps around enterprise requirements.
• Develop case studies and references with flagship customers.
• Help build CivilGrid’s enterprise CS playbook, including health scoring.

Skills

Enterprise account management

Executive relationship building

Strategic account planning

Renewals and expansions

Cross-functional collaboration

Job description

CivilGrid, a venture-backed civil design platform, seeks a Strategic Customer Success Manager to own relationships with enterprise utilities, state DOTs, and national engineering firms. You will pilot adoption, ensure health and renewal, and drive expansion across teams and regions.

The role is remote with a Texas preference and requires guiding executive stakeholders to tangible outcomes. You will build strategic account plans, lead executive reviews, and collaborate with product to align