Enterprise Customer Success Lead – Utilities & DOTs (Remote)

CivilGrid; Austin (TX); Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

FSA

Unlimited PTO

401(k) plan

Remote-friendly work culture

Early-stage equity

Job summary

CivilGrid is seeking a Strategic Customer Success Manager to own large enterprise accounts remotely, with a preference for candidates in Texas. You will drive pilots to full rollout, guide executive reviews, and partner with Solutions Engineers to align deployments with business outcomes.

This role requires 6+ years in customer success or consulting, deep domain knowledge in civil tech, and travel 30–50%. We offer equity, robust benefits, and a flexible, remote-friendly environment.

Qualifications

• 6+ years in customer success, account management or consulting with enterprise accounts.
• Domain experience in construction technology, civil engineering, utilities, or AEC.
• Proven renewals and expansion in large accounts, especially utilities or DOTs.
• Comfort presenting to executives (VPs/Directors) and GIS leads.
• Strong commercial instincts with ROI framing and business cases.
• Technical familiarity with civil design or infrastructure data.
• Willingness to travel 30–50% for on-site sessions.

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end: pilot, adoption, health, renewal and expansion.
• Build and maintain strategic account plans mapping stakeholders and priorities.
• Maintain relationships with executive sponsors and day-to-day champions.
• Lead executive business reviews tying CivilGrid usage to outcomes.
• Collaborate with Solutions Engineers on pilots, deployment and success criteria.
• Drive expansion with Account Executives across teams and products.
• Identify risks early and escalate across Product, Eng/Ops when needed.
• Provide voice-of-customer input to Product for roadmap creation.
• Develop case studies and references with flagship customers.
• Contribute to CS playbooks, including account planning and health scoring.

Skills

Strategic account management

Executive-level relationship building

Renewals & expansion

C-Suite engagement

ROI & business case

Technical aptitude (civil design/infra

Travel 30-50% in field

Tools

CAD

GIS

Job description

CivilGrid is seeking a Strategic Customer Success Manager to own large enterprise accounts remotely, with a preference for candidates in Texas. You will drive pilots to full rollout, guide executive reviews, and partner with Solutions Engineers to align deployments with business outcomes.

This role requires 6+ years in customer success or consulting, deep domain knowledge in civil tech, and travel 30–50%. We offer equity, robust benefits, and a flexible, remote-friendly environment.