Strategic Enterprise Client Success Manager

Indeed; Cheyenne (WY); On-site; USD 74,000 - 112,000; Full time

Benefits offered by this job

401(k) plan

Equity-based incentives

Open paid time off

Paid holidays

Parental leave

Job summary

Indeed is seeking a results-driven Enterprise Client Success Manager to lead proactive engagement with large-scale clients and agencies. You will drive executive-level discovery, surface trends, and craft data-backed recruitment advertising strategies to maximize hires and ROI.

You will partner with Sales on strategic account planning, manage escalations with a solutions-focused approach, and collaborate with product and partner teams to resolve complex challenges.

Qualifications

• Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience.
• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service.
• Learns quickly and demonstrates strong technical aptitude, curiosity, and ability to ramp up and make an immediate impact.

Responsibilities

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
• Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
• Orchestrate cross-functional resources to accelerate value and resolve complex challenges.
• Champion product and tracking adoption to improve attribution, insights, and decision-making.
• Maintain operational excellence by adhering to SLAs and clear updates.
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Skills

Account management

Strategic planning

Data-driven

Client relationships

Travel readiness

Education

Bachelor's degree or higher

Job description

Indeed is seeking a results-driven Enterprise Client Success Manager to lead proactive engagement with large-scale clients and agencies. You will drive executive-level discovery, surface trends, and craft data-backed recruitment advertising strategies to maximize hires and ROI.

You will partner with Sales on strategic account planning, manage escalations with a solutions-focused approach, and collaborate with product and partner teams to resolve complex challenges.