Enterprise Client Success Leader

Indeed; Honolulu (HI); On-site; USD 74,000 - 112,000; Full time

Benefits offered by this job

Health insurance

401k plan

Equity-based incentive program

11 paid holidays per year

Up to 26 weeks of paid parental leave

Job summary

Indeed is seeking an experienced enterprise client success professional to drive proactive, personalized engagement with enterprise clients and agencies, delivering evidence-based recommendations and optimized recruitment advertising campaigns.

You will partner with Sales, manage escalations, and drive product adoption across portfolios while maintaining SLAs and high-impact on-site engagements where possible.

Qualifications

• Minimum 5 years related experience; or Bachelor's with 2+ years; or advanced degree without experience.
• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service.
• Learns quickly with strong technical aptitude and curiosity.
• Demonstrates strong relationship management skills, including client engagement, churn prevention, and post-sale lifecycle implementation and execution.
• Builds and maintains effective partnerships with team members, internal stakeholders, and external clients.
• Uses data, trends, and client insights to identify product adoption and growth opportunities.
• Ability to travel 10-20% of working time (~1x per quarter).

Responsibilities

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
• Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
• Champion product and tracking adoption to improve attribution, insights, and decision-making.
• Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Education

Bachelor's degree or higher

Advanced degree

Relationship management

Client engagement

Data-driven optimization

Cross-functional collaboration

Travel readiness

Job description

Indeed is seeking an experienced enterprise client success professional to drive proactive, personalized engagement with enterprise clients and agencies, delivering evidence-based recommendations and optimized recruitment advertising campaigns.

You will partner with Sales, manage escalations, and drive product adoption across portfolios while maintaining SLAs and high-impact on-site engagements where possible.