Senior Enterprise Client Success Leader

Indeed; Helena (MT); Hybrid; USD 62,000 - 127,000; Full time

Benefits offered by this job

Health insurance

401k plan

Equity-based incentive program

Open paid time off

11 paid holidays a year

Paid parental leave

Job summary

Indeed is seeking an experienced Enterprise Client Success/Account Manager to drive proactive engagement with large clients and agencies across email, phone, and video. You will conduct executive-level discovery, surface trends, and deliver evidence-based recommendations to optimize recruitment campaigns and maximize hires and ROI.

You will collaborate with Sales on account planning, manage escalations, and coordinate cross-functional teams to resolve complex issues while maintaining SLAs and

Qualifications

• Minimum 5 years of related experience or a Bachelor’s degree with 2+ years of related experience or an advanced degree.
• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service.
• Learns quickly with strong technical aptitude, curiosity, and ability to ramp up and make an immediate impact.
• Strong relationship management including client engagement, churn prevention, and post-sale lifecycle execution.

Responsibilities

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
• Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
• Champion product and tracking adoption to improve attribution, insights, and decision-making.
• Maintain operational excellence by adhering to SLAs, maintaining case hygiene, and communicating updates and next steps.
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Skills

Client engagement

Churn prevention

Relationship management

Data-driven insights

Strategic account planning

Executive communications

Travel willingness

Education

Bachelor's degree

Advanced degree

Job description

Indeed is seeking an experienced Enterprise Client Success/Account Manager to drive proactive engagement with large clients and agencies across email, phone, and video. You will conduct executive-level discovery, surface trends, and deliver evidence-based recommendations to optimize recruitment campaigns and maximize hires and ROI.

You will collaborate with Sales on account planning, manage escalations, and coordinate cross-functional teams to resolve complex issues while maintaining SLAs and