Strategic Enterprise Client Success Lead

Indeed; Boise (ID); On-site; USD 80,000 - 140,000; Full time

Job summary

Indeed is seeking an Enterprise Client Success Manager to drive proactive engagement with large corporate clients and agencies in Boise. You’ll lead discovery, surface trends, and deliver evidence-based recommendations to optimize recruitment advertising campaigns and maximize hires and ROI.

Collaborating with Sales, Product, and Operations, you’ll manage escalations, uphold SLAs, and help teams translate business goals into scalable solutions while growing your expertise in AI, product, and

Qualifications

• Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience
• Related experience may include Recruitment/ Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service

Responsibilities

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
• Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
• Champion product and tracking adoption to improve attribution, insights, and decision-making.
• Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Skills

Enterprise sales

Account management

B2B sales

Communication

Education

Bachelor's degree

Advanced degree

Job description

Indeed is seeking an Enterprise Client Success Manager to drive proactive engagement with large corporate clients and agencies in Boise. You’ll lead discovery, surface trends, and deliver evidence-based recommendations to optimize recruitment advertising campaigns and maximize hires and ROI.

Collaborating with Sales, Product, and Operations, you’ll manage escalations, uphold SLAs, and help teams translate business goals into scalable solutions while growing your expertise in AI, product, and