Strategic Enterprise Client Success Leader

Indeed; Boise (ID); On-site; USD 74,000 - 112,000; Full time

Benefits offered by this job

401k plan

Equity incentives

Open PTO

Paid holidays

Parental leave

Job summary

Indeed seeks an experienced enterprise client advisor to drive proactive engagement with major clients and agencies. You will deliver evidence-based recommendations, optimize recruitment campaigns, and maximize hires and ROI while adopting key products and tools.

Travel 10-20% and collaborate across Sales, Product, and Partner Programs to resolve complex issues. You will lead senior discussions, manage escalations, and ensure SLAs and documentation standards are met, shaping long-term client

Qualifications

• Requires a minimum of 5 years of related experience
• Bachelor's degree with at least 2 years of related experience
• Advanced degree without experience
• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service
• Learns quickly and demonstrates strong technical aptitude, curiosity, and ability to ramp up
• Demonstrates strong relationship management skills, including client engagement, churn prevention, and post-sale lifecycle implementation and execution
• Builds and maintains effective partnerships with team members, internal stakeholders, and external clients
• Uses data, trends, and client insights to identify product adoption and growth opportunities
• Effectively manages and retains accounts and communicates campaign performance clearly to executive-level clients and decision-makers
• Ability to travel 10-20% of working time (~1x per quarter)

Responsibilities

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management
• Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics
• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges
• Champion product and tracking adoption to improve attribution, insights, and decision-making
• Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through

Skills

Account management

Client engagement

Data analysis

Relationship management

Sales collaboration

Education

Bachelor's degree

Advanced degree

Job description

Indeed seeks an experienced enterprise client advisor to drive proactive engagement with major clients and agencies. You will deliver evidence-based recommendations, optimize recruitment campaigns, and maximize hires and ROI while adopting key products and tools.

Travel 10-20% and collaborate across Sales, Product, and Partner Programs to resolve complex issues. You will lead senior discussions, manage escalations, and ensure SLAs and documentation standards are met, shaping long-term client