Enterprise Client Success & Growth Lead

Indeed; Helena (MT); On-site; USD 90,000 - 150,000; Full time

Job summary

Indeed is hiring for an Enterprise Account Manager to drive proactive, personalized engagement with large clients and agencies. You will lead executive-level discovery, maintain strong client relationships, surface trends and opportunities, and deliver evidence-based recommendations to maximize hires and ROI.

You’ll collaborate with Sales on strategic planning, manage escalations with a solutions-focused approach, and coordinate with Product, Technical, and Partner Programs to resolve complex

Qualifications

• 5+ years of related experience or a Bachelor's degree with 2+ years of related experience, or an advanced degree without experience.
• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service.

Responsibilities

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
• Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
• Champion product and tracking adoption to improve attribution, insights, and decision-making.
• Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Skills

Recruitment

Staffing

HR Tech

Ad/Media Agency

B2B

Account Management

Customer Service

Education

Bachelor's degree

Advanced degree

Job description

Indeed is hiring for an Enterprise Account Manager to drive proactive, personalized engagement with large clients and agencies. You will lead executive-level discovery, maintain strong client relationships, surface trends and opportunities, and deliver evidence-based recommendations to maximize hires and ROI.

You’ll collaborate with Sales on strategic planning, manage escalations with a solutions-focused approach, and coordinate with Product, Technical, and Partner Programs to resolve complex