Strategic Enterprise Client Success Manager

Indeed; Portland (ME); On-site; USD 62,000 - 112,000; Full time

Benefits offered by this job

Health insurance

401k plan

Equity incentives

Open PTO

11 holidays per year

Job summary

Indeed is seeking an experienced Enterprise Account Manager to drive proactive engagement with enterprise clients and agencies across email, phone, and video. You will surface trends, deliver evidence-based recommendations, and optimize recruitment advertising campaigns to maximize hires and ROI.

You’ll partner with Sales on strategic account planning, manage escalations, and collaborate with cross-functional teams to resolve complex issues.

Qualifications

• Minimum 5 years of related experience; or Bachelor's degree and minimum 2 years of related experience; or advanced degree without experience.
• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service.
• Learns quickly with strong technical aptitude, curiosity, and ability to ramp up and make an immediate impact.
• Demonstrates strong relationship management skills, including client engagement, churn prevention, and post-sale lifecycle implementation and execution.
• Builds and maintains effective partnerships with team members, internal stakeholders, and external clients.
• Uses data, trends, and client insights to identify product adoption and growth opportunities.
• Effectively manages and retains accounts and communicates campaign performance clearly to executive-level clients and decision-makers.
• Ability to travel 10-20% of working time (~1x per quarter)

Responsibilities

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
• Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
• Champion product and tracking adoption to improve attribution, insights, and decision-making.
• Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Skills

Relationship management

Data-driven

Communication

Strategic planning

Education

Bachelor's degree

Advanced degree

Tools

Salesforce CRM

Job description

Indeed is seeking an experienced Enterprise Account Manager to drive proactive engagement with enterprise clients and agencies across email, phone, and video. You will surface trends, deliver evidence-based recommendations, and optimize recruitment advertising campaigns to maximize hires and ROI.

You’ll partner with Sales on strategic account planning, manage escalations, and collaborate with cross-functional teams to resolve complex issues.