Strategic Enterprise AE – AI CX, Hybrid

Zendesk, Inc.; Annapolis (MD); Hybrid; USD 283,000 - 425,000; Full time

Benefits offered by this job

Hybrid work model

Global offices

Job summary

Zendesk, Inc. in the United States seeks a Hunter Account Executive to generate and close net-new business.

You will prospect, run discovery, map ROI, and translate customer priorities into a Zendesk platform and AI value proposition, aligning with stakeholders across business, technology, and procurement to move deals forward. The ideal candidate has 8–12 years in B2B SaaS sales, a proven quota record, and executive-facing negotiation skills.

Qualifications

• 8–12 years of related experience in complex B2B SaaS sales.
• Proven capability in new-business selling, value-based discovery and deal ownership.
• Evidence of prospecting discipline, quota attainment and executive engagement.
• Ability to build ROI narratives and negotiate with diverse stakeholders.
• Familiarity with CRM, forecasting and rigorous pipeline discipline.

Responsibilities

• Create and maintain pipeline to meet or exceed quota through targeted outbound, inbound and partner routes.
• Lead a repeatable prospecting-to-close process: discovery, qualification, value mapping, mutual action planning, business-case development, negotiation and close.
• Translate customer goals and transformation plans into Zendesk platform and AI value propositions.
• Build cross-functional alignment across business, technology, security, finance, procurement and the buying committee.
• Own commercial strategy, deal progression, and negotiation within guardrails; protect customer value and delivery credibility.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR partners and ecosystem alliances to improve win probability.
• Maintain accurate CRM data, pipeline health, forecast discipline and early risk visibility.

Skills

New-business selling

Prospecting

Discovery

Executive selling

CRM data

Forecasting

Negotiation

Job description

Zendesk, Inc. in the United States seeks a Hunter Account Executive to generate and close net-new business.

You will prospect, run discovery, map ROI, and translate customer priorities into a Zendesk platform and AI value proposition, aligning with stakeholders across business, technology, and procurement to move deals forward. The ideal candidate has 8–12 years in B2B SaaS sales, a proven quota record, and executive-facing negotiation skills.