Enterprise AI CX Sales Executive

Zendesk, Inc.; Washington; Hybrid; USD 340,000 - 510,000; Full time

Job summary

Zendesk, Inc. is seeking a Hunter AE to create and close net-new business within the US market. You will drive disciplined prospecting, discovery, and executive-level selling to convert priority prospects into customers while maintaining clean handoffs to post-sale teams.

You will coordinate across business, technology, security, finance and procurement to build credible ROI cases and negotiate within guardrails. The role emphasizes evidence-based value and strong CRM discipline.

Qualifications

• 8–12 years of related experience in complex B2B SaaS sales.
• Proven track record in new-business selling and quota attainment.
• Ability to engage executive-level stakeholders across business, tech, finance and procurement.
• Experience with AI, CX platforms or related tech is a plus.
• Education not strictly required if equivalent experience and track record are present.

Responsibilities

• Create and maintain qualified net-new pipeline to meet or exceed quota.
• Lead a repeatable prospecting-to-close process including discovery, value mapping and negotiation.
• Translate customer priorities into Zendesk platform and AI value proposition.
• Coordinate with multiple stakeholders to align on business cases and ROI.

Skills

New-business sales

Executive selling

Consultative discovery

CRM & forecasting

Stakeholder alignment

Tools

CRM software

Job description

Zendesk, Inc. is seeking a Hunter AE to create and close net-new business within the US market. You will drive disciplined prospecting, discovery, and executive-level selling to convert priority prospects into customers while maintaining clean handoffs to post-sale teams.

You will coordinate across business, technology, security, finance and procurement to build credible ROI cases and negotiate within guardrails. The role emphasizes evidence-based value and strong CRM discipline.