AI CX Enterprise Account Executive (Hybrid)

Zendesk, Inc.; Massachusetts; Hybrid; USD 320,000 - 480,000; Full time

Job summary

Zendesk, Inc. in the United States is seeking a Hunter AE to build and close durable net-new business, focused on outbound prospecting, discovery, and value-based selling. The role transitions to the post-sale account team and does not own installed-base expansion.

The position requires cross-functional alignment with engineers, product, go-to-market teams, and security to articulate an AI-driven Zendesk value proposition. Zendesk supports a hybrid work model with some remote days.

Qualifications

• Experience in complex B2B SaaS new-business selling and deal ownership.
• Proven ability to prospect and close with executive stakeholders.
• Evidence of measurable customer or commercial impact.

Responsibilities

• Create and maintain a qualified net-new pipeline to meet quotas.
• Lead a repeatable prospecting-to-close process (discovery, qualification, ROI, negotiation, close).
• Translate customer priorities into Zendesk platform and AI value propositions.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, and partners.
• Maintain CRM data, pipeline health, and forecast discipline with risk visibility.

Skills

New business sales

Prospecting

Consultative selling

Executive selling

CRM discipline

Job description

Zendesk, Inc. in the United States is seeking a Hunter AE to build and close durable net-new business, focused on outbound prospecting, discovery, and value-based selling. The role transitions to the post-sale account team and does not own installed-base expansion.

The position requires cross-functional alignment with engineers, product, go-to-market teams, and security to articulate an AI-driven Zendesk value proposition. Zendesk supports a hybrid work model with some remote days.