Strategic AI CX Account Executive

Zendesk, Inc.; Philadelphia (Philadelphia County); Hybride; USD 283 000 - 425 000; Plein temps

Résumé du poste

Zendesk, Inc. is seeking a Hunter Account Executive to create and close durable net-new business. You will prospect, map value to customer priorities, and negotiate with executive stakeholders while transitioning to the post-sale team.

The role requires disciplined prospecting, evidence-based value cases, and a strong commercial acumen. The US-based position emphasizes multi-threaded selling, CRM discipline, and a clear 50/50 base/commission OTE.

Qualifications

• Demonstrated capability in complex B2B SaaS new-business selling, value-based discovery and commercial deal ownership.
• Demonstrated ownership of outcomes, not only activity; evidence should show decision quality, follow-through and measurable customer or commercial impact.
• Evidence of prospecting discipline, quota attainment or equivalent growth results, executive engagement and complex deal judgment.

Responsabilités

• Lead a repeatable prospecting-to-close process: discovery, qualification, value mapping, mutual action planning, business-case development, negotiation, contracting and close.
• Translate customer business priorities, service-operation challenges and transformation goals into a credible Zendesk platform and AI value proposition.
• Own commercial strategy, deal progression and negotiation within approved guardrails; protect customer value and delivery credibility.
• Maintain accurate CRM data, pipeline health, forecast discipline and early risk visibility; document goals, stakeholders, use cases, commitments and success conditions for a clean handoff.

Connaissances

B2B SaaS sales

Prospecting discipline

Executive engagement

Value-based discovery

Deal negotiation

Description du poste

Zendesk, Inc. is seeking a Hunter Account Executive to create and close durable net-new business. You will prospect, map value to customer priorities, and negotiate with executive stakeholders while transitioning to the post-sale team.

The role requires disciplined prospecting, evidence-based value cases, and a strong commercial acumen. The US-based position emphasizes multi-threaded selling, CRM discipline, and a clear 50/50 base/commission OTE.