Remote Enterprise AI CX Account Executive

Zendesk, Inc.; Columbus (OH); Hybrid; USD 283,000 - 425,000; Full time

Benefits offered by this job

Hybrid work model

Global offices

Job summary

Zendesk, Inc. is seeking a Hunter AE who creates and closes durable net-new business in a complex B2B SaaS environment. You’ll turn priority prospects into customers through disciplined prospecting, discovery, and executive selling.

You’ll orchestrate cross-functional teams, own the commercial strategy, and maintain CRM data, forecasts, and risk visibility. The role requires 8–12 years of experience and a proven track record of value-based deal ownership.

Qualifications

• 8–12 years of related experience in complex B2B SaaS new-business selling.
• Demonstrated capability in value-based discovery and commercial deal ownership.
• Proven ability to engage executives and multi-thread stakeholders.

Responsibilities

• Create and maintain qualified net-new pipeline to meet or exceed quota.
• Lead discovery, qualification, value mapping, and negotiation to close deals.
• Translate customer priorities into Zendesk platform and AI value propositions.
• Coordinate with Solution Engineers, Product Specialists, Marketing, and partners to improve win probability.
• Maintain accurate CRM data, pipeline health, and forecast discipline.

Skills

New-business selling

Executive selling

Value-based discovery

Negotiation

CRM / forecasting

Tools

CRM systems

Job description

Zendesk, Inc. is seeking a Hunter AE who creates and closes durable net-new business in a complex B2B SaaS environment. You’ll turn priority prospects into customers through disciplined prospecting, discovery, and executive selling.

You’ll orchestrate cross-functional teams, own the commercial strategy, and maintain CRM data, forecasts, and risk visibility. The role requires 8–12 years of experience and a proven track record of value-based deal ownership.