Strategic AI CX Account Executive

Zendesk, Inc.; Florida; Hybrid; USD 283,000 - 425,000; Full time

Job summary

Zendesk, Inc. in the United States is seeking a Hunter Account Executive to create and close durable net-new business, turning priority prospects into customers through disciplined prospecting and evidence-based value cases.

The role emphasizes executive selling and a clean handoff to post-sale teams. You will own the deal lifecycle from discovery to close, maintain CRM data and forecast discipline, and develop ROI-style narratives that align AI and platform value with customer outcomes.

Qualifications

• Demonstrated capability in complex B2B SaaS new-business selling and value-based discovery.
• Experience owning end-to-end deal ownership with executive engagement.

Responsibilities

• Create and maintain qualified net-new pipeline to meet or exceed quota.
• Lead prospecting-to-close process including discovery, value mapping, negotiation and close.
• Own commercial strategy, deal progression, and guardrail-compliant negotiations.
• Maintain accurate CRM data, pipeline health and forecast discipline.
• Develop ROI narratives tying AI and platform value to customer outcomes.

Skills

Complex B2B SaaS sales

Executive selling

Value-based discovery

Prospecting discipline

Deal negotiation

Forecasting & pipeline

CRM utilization

Tools

CRM system

Job description

Zendesk, Inc. in the United States is seeking a Hunter Account Executive to create and close durable net-new business, turning priority prospects into customers through disciplined prospecting and evidence-based value cases.

The role emphasizes executive selling and a clean handoff to post-sale teams. You will own the deal lifecycle from discovery to close, maintain CRM data and forecast discipline, and develop ROI-style narratives that align AI and platform value with customer outcomes.