Strategic Enterprise AE — AI CX Platform Wins

Zendesk, Inc.; Texas; Hybrid; USD 283,000 - 425,000; Full time

Job summary

Zendesk is seeking a Hunter Account Executive to create and close durable net-new business. You will convert priority prospects into customers via disciplined prospecting, discovery, and value-based selling, with a strong focus on AI-enabled CX solutions.

The role requires deep B2B SaaS experience, executive-level selling, and the ability to coordinate across multiple internal teams to drive deals from discovery to close. US-based OTE ranges are highlighted, with hybrid/remote working options.

Qualifications

• Experience range: Typically 8–12 years of related experience (Job Architecture baseline).
• Background in complex B2B SaaS new-business selling, value-based discovery and commercial deal ownership.
• Evidence of prospecting discipline, quota attainment or equivalent growth results, executive engagement and complex deal judgment.
• Ability to discuss AI, automation, service operations and platform value credibly.
• No specific credential required where equivalent demonstrated experience, capability and track record are present.

Responsibilities

• Create and maintain enough qualified net-new pipeline to meet or exceed quota through outbound, inbound, partner routes and territory planning.
• Lead a repeatable prospecting-to-close process: discovery, qualification, value mapping, action planning, business-case development, negotiation and close.
• Translate customer priorities into Zendesk platform and AI value propositions.
• Build alignment across business, technology, security, finance, procurement and buying committee.
• Own commercial strategy, deal progression and negotiation within guardrails; protect customer value and delivery credibility.
• Orchestrate teams to improve win probability and maintain accurate CRM data, pipeline health and forecast discipline.

Skills

New-business selling

Prospecting discipline

Executive engagement

CRM/Forecast discipline

Negotiation

Education

Equivalent demonstrated experience

Tools

CRM systems

Job description

Zendesk is seeking a Hunter Account Executive to create and close durable net-new business. You will convert priority prospects into customers via disciplined prospecting, discovery, and value-based selling, with a strong focus on AI-enabled CX solutions.

The role requires deep B2B SaaS experience, executive-level selling, and the ability to coordinate across multiple internal teams to drive deals from discovery to close. US-based OTE ranges are highlighted, with hybrid/remote working options.