Strategic AI CX Account Executive

Zendesk, Inc.; Austin (TX); Hybrid; USD 230,000 - 344,000; Full time

Job summary

Zendesk, Inc. seeks a Hunter AE to create and close durable net-new business by turning priority prospects into customers through disciplined prospecting and evidence-based value cases.

You will translate business priorities into Zendesk platform and AI value, while aligning with executives across multiple functions to protect value and delivery credibility. The role emphasizes repeatable, end-to-end sales processes, with CRM and forecast discipline, and requires deep SaaS experience to navigate

Qualifications

• 8–12 years of related B2B SaaS sales experience.
• Demonstrated capability in complex new-business selling and value-based discovery.
• Ownership of outcomes with measurable customer or commercial impact.

Responsibilities

• Create and maintain qualified net-new pipeline to meet or exceed quota.
• Lead a repeatable prospecting-to-close process with discovery, value mapping and negotiation.
• Translate customer priorities into a Zendesk platform and AI value proposition.
• Build multi-threaded alignment across business, technology, security, and finance.
• Own commercial strategy, deal progression and negotiation within guardrails.
• Coordinate with Solution Engineers, Product Specialists, Marketing, and partners.
• Maintain CRM data, pipeline health and forecast discipline.
• Document customer goals and success conditions for a clean handoff.

Skills

New business

Prospecting

Discovery

Executive selling

CRM discipline

Job description

Zendesk, Inc. seeks a Hunter AE to create and close durable net-new business by turning priority prospects into customers through disciplined prospecting and evidence-based value cases.

You will translate business priorities into Zendesk platform and AI value, while aligning with executives across multiple functions to protect value and delivery credibility. The role emphasizes repeatable, end-to-end sales processes, with CRM and forecast discipline, and requires deep SaaS experience to navigate