Strategic Customer Success Manager — Growth (Remote)

ChurnZero; United States; Remote; USD 70,000 - 75,000; Full time

Job summary

A customer growth technology firm is seeking a Customer Success Manager to serve as a strategic advisor for clients, focusing on relationship building and renewal strategies. The role involves managing a portfolio of accounts, driving product adoption, and collaborating with multiple teams for revenue growth. Ideal candidates will have 2-3 years of experience in customer success or account management and proficiency with tools such as Salesforce and HubSpot. This remote position offers a competitive salary of $70k to $75k with additional OTE potential.

Qualifications

• Minimum of 2-3 years proven experience in customer success or account management.
• Experience with CSPs and CRMs.
• Strong communication and negotiation skills.

Responsibilities

• Manage and grow relationships with accounts as a strategic business advisor.
• Develop complex renewal strategies and negotiations for mutual benefits.
• Collaborate with sales and teams to drive revenue growth.

Skills

Customer success management

Communication skills

Negotiation skills

Strategic thinking

Problem-solving

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Hubspot

ChurnZero

Job description

A customer growth technology firm is seeking a Customer Success Manager to serve as a strategic advisor for clients, focusing on relationship building and renewal strategies. The role involves managing a portfolio of accounts, driving product adoption, and collaborating with multiple teams for revenue growth. Ideal candidates will have 2-3 years of experience in customer success or account management and proficiency with tools such as Salesforce and HubSpot. This remote position offers a competitive salary of $70k to $75k with additional OTE potential.