Strategic Customer Success Manager – Remote

Smart Communications.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Gym membership reimbursement

401K contribution

18 days holiday allowance plus birthday off

Job summary

A leading technology firm in the United States seeks a Customer Success Manager to build strategic relationships with customers. You will drive customer satisfaction, enhance retention, and forecast renewals while maximizing product adoption. Ideal candidates will have over three years of relevant experience, strong presentation skills, and a proactive approach to relationship management. This fully remote role offers competitive salary and extensive benefits including health insurance and flexible spending plans.

Qualifications

• 3+ years of experience as a Customer Success Manager or similar.
• Proven track record in building customer relationships.
• Strong understanding of retention and revenue generation.

Responsibilities

• Build and maintain strong relationships with assigned customers.
• Drive renewal retention and forecast future renewals effectively.
• Manage customer relationship health and report status.

Skills

Customer relationship management

Strong presentation skills

Verbal communication

Analytical skills

Proactive approach

Education

3+ years of experience in a similar role

Tools

Salesforce

MS Office

BI tools

Job description

A leading technology firm in the United States seeks a Customer Success Manager to build strategic relationships with customers. You will drive customer satisfaction, enhance retention, and forecast renewals while maximizing product adoption. Ideal candidates will have over three years of relevant experience, strong presentation skills, and a proactive approach to relationship management. This fully remote role offers competitive salary and extensive benefits including health insurance and flexible spending plans.