Remote Customer Success Manager - Growth & Training Lead

illuno; Dallas (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A rapidly growing software provider is looking for an experienced Customer Success Manager to facilitate growth. The role involves establishing retention goals, assisting customers, creating training materials, and optimizing processes to enhance customer success initiatives. Strong communication and organizational skills are essential, with 3-5 years of relevant experience highly preferred. This is a fully remote position, although being based in Dallas, TX is strongly preferred.

Qualifications

• 3-5 years of experience in customer service or customer success position strongly preferred.
• Experience working with brand image and promoting value through customer experience.
• Ability to analyze and optimize existing processes in the Customer Success department.

Responsibilities

• Establish clear retention goals and process milestones for clients and employees.
• Assist customers with setting up and navigating programs or software.
• Review customer complaints and seek to improve customer experience.

Skills

Customer service experience

Exceptional communication skills

Ability to foster positive relationships

Technical skills for product use

Accountability

Job description

A rapidly growing software provider is looking for an experienced Customer Success Manager to facilitate growth. The role involves establishing retention goals, assisting customers, creating training materials, and optimizing processes to enhance customer success initiatives. Strong communication and organizational skills are essential, with 3-5 years of relevant experience highly preferred. This is a fully remote position, although being based in Dallas, TX is strongly preferred.