Remote Customer Success Strategist

PerformYard; Arlington (VA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Generous PTO

Paid holidays

Job summary

A growing tech company is looking for a Customer Success Manager to enhance customer satisfaction and drive business growth. This remote position requires a Bachelor's Degree and at least one year in a similar role, preferably in software. Ideal candidates are detail-oriented, proactive, and possess strong communication skills. Benefits include comprehensive health insurance, a 401(k) plan, and generous PTO.

Qualifications

• Minimum of one year of Customer Success, Account Management, or related experience, preferably in software.
• Empathy for customer experience and a desire to make customers successful.
• Excited to operate in a fast-paced start-up environment.

Responsibilities

• Create long-lasting satisfaction for professionals at all points of their customer lifecycle.
• Establish a trusted advisor relationship with each customer through onboarding and training.
• Respond to phone calls and emails to support adoption, usage, and expansion.

Skills

Customer Success

Communication skills

Detail-oriented

Proactive self-starter

Problem-solving

Education

Bachelor's Degree

Tools

Salesforce

Customer Success software

Job description

A growing tech company is looking for a Customer Success Manager to enhance customer satisfaction and drive business growth. This remote position requires a Bachelor's Degree and at least one year in a similar role, preferably in software. Ideal candidates are detail-oriented, proactive, and possess strong communication skills. Benefits include comprehensive health insurance, a 401(k) plan, and generous PTO.