Client Success Manager, SaaS Growth & Adoption (Remote)

Steer; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% employer paid medical insurance

Flexible PTO with 15 days minimum

Generous parental leave

401k

Learning stipend

WFH equipment

Job summary

A technology company is seeking a Client Success Manager to enhance customer relationships and drive platform adoption. This remote role emphasizes collaboration and proactive engagement with clients, leveraging strong communication and B2B SaaS experience. Ideal candidates have over 3 years in a similar role and a passion for improving customer success. Enjoy flexible benefits and growth opportunities within a dynamic startup environment.

Qualifications

• 3+ years of B2B SaaS customer success, account management or consulting experience.
• Proven ability to influence and shift customer perspectives.
• Experience teaching technical information to non-technical audiences.

Responsibilities

• Build strong relationships with customers and ensure their success.
• Execute customer success and engagement plans.
• Own the commercial goals of retention and revenue expansion.

Skills

B2B SaaS experience

Customer-facing skills

Presentation skills

Communication skills

Influencing skills

Education

BA/BS degree or equivalent experience

Job description

A technology company is seeking a Client Success Manager to enhance customer relationships and drive platform adoption. This remote role emphasizes collaboration and proactive engagement with clients, leveraging strong communication and B2B SaaS experience. Ideal candidates have over 3 years in a similar role and a passion for improving customer success. Enjoy flexible benefits and growth opportunities within a dynamic startup environment.