Strategic Client Success Manager - Remote SaaS Growth

Reachdesk; Baltimore (MD); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Stock options

401(k) matching program

Flexible PTO

Collaborative working culture

Job summary

A dynamic SaaS company is seeking a Client Success Manager to drive client satisfaction and outcomes. This role involves relationship management, consultative strategy for gifting, and training on platform usage. The ideal candidate has over 3 years of experience in customer success, account management, or sales, with a background in subscription-based SaaS. Competitive salary, stock options, and flexible PTO are offered along with a collaborative working culture.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Sales.
• Background in subscription-based SaaS.
• Proven ability to manage relationships across complex organizations.

Responsibilities

• Drive outcomes determining client success and satisfaction.
• Consult clients on gifting strategy best practices.
• Train senders on using Reachdesk for gifting campaigns.

Skills

Customer Success

Account Management

Sales

Communication

Organizational Skills

Job description

A dynamic SaaS company is seeking a Client Success Manager to drive client satisfaction and outcomes. This role involves relationship management, consultative strategy for gifting, and training on platform usage. The ideal candidate has over 3 years of experience in customer success, account management, or sales, with a background in subscription-based SaaS. Competitive salary, stock options, and flexible PTO are offered along with a collaborative working culture.