Remote Senior Customer Success Manager: Growth & Renewals

Harrington Starr; United States; Remote; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K

Attractive stock options

Job summary

A growing tech company in the United States seeks a Customer Success Manager to oversee Tier 1 accounts and drive growth through upselling. This remote role is ideal for someone with 5+ years of experience in a high-growth SaaS environment, strong communication skills, and a passion for startup culture. The role offers clear career progression, stock options, and a dynamic work culture focused on innovation and agility.

Qualifications

• 5+ years as a Customer Success Manager, ideally in a startup or high-growth SaaS.
• Passionate, hungry, and self-starter, able to work independently and hit the ground running.
• Strong in managing high-value accounts, with excellent communication skills.
• Tech-savvy, familiar with deal rooms, sales, and enablement processes.
• Fearless problem solver with a love for startup culture.

Responsibilities

• Manage 14-20 Tier 1 accounts ensuring onboarding, adoption, and renewals.
• Drive expansion and upsell with smaller clients.
• Serve as a trusted, white-glove advisor to senior GTM leaders.
• Collaborate across teams to identify growth opportunities and resolve issues independently.

Skills

Customer Success Management

Communication Skills

Problem Solving

Account Management

Tech-savvy

Job description

A growing tech company in the United States seeks a Customer Success Manager to oversee Tier 1 accounts and drive growth through upselling. This remote role is ideal for someone with 5+ years of experience in a high-growth SaaS environment, strong communication skills, and a passion for startup culture. The role offers clear career progression, stock options, and a dynamic work culture focused on innovation and agility.