Strategic Customer Success Manager — Growth & Adoption

Adobe; San Jose (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits programs

Inclusive company culture

Job summary

A leading software company located in San Jose, California, is seeking a Customer Success Manager to manage a defined portfolio and drive adoption and growth. You will develop strong relationships, execute tailored success plans, and work closely with sales to ensure long-term retention. This role requires 10+ years in customer-facing roles, strong analytical abilities, and the capacity to influence stakeholders effectively. A Bachelor's degree is essential. Join a dynamic team committed to empowering customers to create impactful digital experiences.

Qualifications

• 10+ years of experience in Customer Success or related roles.
• Proven track record managing a portfolio of accounts.
• Experience presenting to leadership audiences.

Responsibilities

• Manage the post-sale relationship for a defined portfolio of customers.
• Develop tailored success plans aligned to customer objectives.
• Lead strategic business reviews to demonstrate value.

Skills

Customer Success Management

Strategic Account Management

Executive Presence

Analytical Skills

Communication Skills

Education

Bachelor's Degree

Job description

A leading software company located in San Jose, California, is seeking a Customer Success Manager to manage a defined portfolio and drive adoption and growth. You will develop strong relationships, execute tailored success plans, and work closely with sales to ensure long-term retention. This role requires 10+ years in customer-facing roles, strong analytical abilities, and the capacity to influence stakeholders effectively. A Bachelor's degree is essential. Join a dynamic team committed to empowering customers to create impactful digital experiences.