Strategic Customer Success Manager – Growth & National Accounts

Stratus; United States; On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage options

401k with Employer Contribution

Generous Paid Time Off program + Holidays

Job summary

A leading brand implementation company is seeking a Customer Success Manager to ensure clients achieve their desired outcomes. This role involves managing post-sale relationships, driving customer satisfaction, and collaborating with various internal teams. The ideal candidate will have over 5 years of experience in customer success or account management, a relevant degree, and strong communication skills. A supportive culture and competitive salary of $100,000 - $110,000 plus bonus are offered.

Qualifications

• 5+ years of experience in customer success, account management, or client services.
• Proven ability to lead teams and manage complex customer relationships.
• Strong communication skills.

Responsibilities

• Serve as the primary post-sale point of contact for key accounts.
• Build and maintain strong relationships with clients.
• Monitor customer health metrics and take action to address risks.

Skills

Customer success

Account management

Communication

Problem-solving

Strategic thinking

Education

Bachelor’s degree in Business, Sales, Operations or related field

Tools

CRM platforms

Customer success tools

Job description

A leading brand implementation company is seeking a Customer Success Manager to ensure clients achieve their desired outcomes. This role involves managing post-sale relationships, driving customer satisfaction, and collaborating with various internal teams. The ideal candidate will have over 5 years of experience in customer success or account management, a relevant degree, and strong communication skills. A supportive culture and competitive salary of $100,000 - $110,000 plus bonus are offered.