Senior Customer Success Manager - Retention & Growth (Hybrid)

Xplor Technologies; Atlanta (GA); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Parental leave

Volunteer days

Learning resources

Diversity and inclusion initiatives

Mental health support

Flexible working arrangements

Job summary

A leading tech company is seeking a Manager, Customer Success to lead a team focused on customer retention and engagement. This role requires 3-5 years of experience in Customer Success or Account Management, with at least 2 years in a management capacity. The manager will oversee customer outcomes and collaborate with various internal teams to enhance service quality. Offering a hybrid work model, the position provides a competitive salary range of $90,000-$100,000 USD.

Qualifications

• 3–5 years in Customer Success or Account Management.
• Minimum 2 years managing customer-facing teams.
• Proven success in customer retention and renewals.

Responsibilities

• Lead and manage a team of Customer Success Managers.
• Develop coaching strategies for retention and account planning.
• Drive performance through clear goals, KPIs, and regular reviews.

Skills

Customer Success Management

Account Management

Salesforce

Gainsight

Excel proficiency

Job description

A leading tech company is seeking a Manager, Customer Success to lead a team focused on customer retention and engagement. This role requires 3-5 years of experience in Customer Success or Account Management, with at least 2 years in a management capacity. The manager will oversee customer outcomes and collaborate with various internal teams to enhance service quality. Offering a hybrid work model, the position provides a competitive salary range of $90,000-$100,000 USD.