Remote Strategic Customer Success Manager

AutoRABIT; Austin (TX); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading technology firm is looking for a Customer Success Manager to manage client accounts, drive product adoption, and ensure customer satisfaction. Candidates should have at least 4 years of experience in customer-facing roles, preferably with complex technology. This fully remote role requires occasional travel. Ideal candidates will possess strong communication and presentation skills, demonstrate professionalism, and be familiar with the Salesforce ecosystem. Salary range is $120,000-$160,000 per year plus variable compensation.

Qualifications

• Minimum of 4 years in a Customer Success Role delivering technology outcomes.
• Experience with a complex product suite and managing F500 accounts.
• Familiarity with Salesforce Development Ecosystem.

Responsibilities

• Manage a book of business to drive product adoption.
• Create Action Plans to mitigate risks.
• Demonstrate value through strategic customer engagements.
• Guide customers through significant service milestones.

Skills

Customer facing role experience

Presentation skills

Verbal & written communication skills

Collaborative and self-directed

Tools

Salesforce

JIRA

GIT

Zoho

Job description

A leading technology firm is looking for a Customer Success Manager to manage client accounts, drive product adoption, and ensure customer satisfaction. Candidates should have at least 4 years of experience in customer-facing roles, preferably with complex technology. This fully remote role requires occasional travel. Ideal candidates will possess strong communication and presentation skills, demonstrate professionalism, and be familiar with the Salesforce ecosystem. Salary range is $120,000-$160,000 per year plus variable compensation.