Strategic Customer Success Manager — AI-Powered SaaS

salesforce.com, inc.; New York (NY); Hybrid; USD 147,000 - 203,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager in New York to drive adoption and value realization for Signature Success Plan customers. This hybrid role requires in-office presence at least three days weekly and focuses on effective advisory support, renewals, and expansions.

You will coordinate deliverables, align business and technical stakeholders, and guide customers toward achieving measurable success with Salesforce solutions.

Qualifications

• 5+ years in Customer Success, SaaS, or related fields.
• Strong consulting skills with ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms.
• Knowledge of Salesforce Service Cloud features and related tools (Omni-Channel, Digital Engagement).
• Office-flexible arrangement with in-office presence required at least three days per week.

Responsibilities

• Serve as the single point of customer accountability for delivery of Signature deliverables and renewal/expansion.
• Coordinate all deliverables and oversee the Signature lifecycle experience.
• Apply processes to address customer needs and ensure value delivery.
• Align with Business and Technical Stakeholders to achieve value from the Signature offer.
• Prioritize activities, create basic plans, and own assigned tasks.
• Leverage internal resources and seek guidance from managers or mentors as needed.
• Conduct enablement sessions on opportunity and case management, forecasting, and pipeline hygiene.
• Share best practices for sales and service process optimization and data quality.

Skills

Customer Success

Consulting

Executive communication

Stakeholder management

AI literacy

Tools

Salesforce Service Cloud

Omni-Channel

Digital Engagement

Job description

Salesforce is seeking a Customer Success Manager in New York to drive adoption and value realization for Signature Success Plan customers. This hybrid role requires in-office presence at least three days weekly and focuses on effective advisory support, renewals, and expansions.

You will coordinate deliverables, align business and technical stakeholders, and guide customers toward achieving measurable success with Salesforce solutions.