Strategic AI-Powered Customer Success Manager

100 Salesforce, Inc.; McLean (VA); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Healthcare benefits

Dental & Vision

Mental health support

Parental leave

401(k)

Employee stock purchase plan

Job summary

Salesforce is seeking a Customer Success Manager to drive strategic value for Signature customers, aligning multiple products and teams to maximize ROI. The role emphasizes governance, risk mitigation, and executive stakeholder engagement in a federal civil/industry context.

You will guide adoption, health, and expertise to realize maximum value from Salesforce investments, while coordinating cross-functional teams and ensuring delivery of all necessary milestones.

Qualifications

• 5-6 years of relevant industry expertise in Customer Success, SaaS, or related strategic consulting fields.
• Exceptional communication and presentation skills with ability to influence at executive levels.
• Ability to handle objections, navigate complex discussions, and drive alignment.

Responsibilities

• Determine engagement strategies based on ROI to deliver tangible value for customers.
• Own and coordinate complex programs across multi-org customers and align priorities into success plans.
• Act as central resource, mobilize expert resources, and ensure delivery of customer outcomes.
• Draft clear engagement charters with goals and metrics to align internal and external teams.
• Align internal stakeholders around customer business and technical goals to deliver value.

Skills

Communication skills

Presentation skills

Objection handling

Persistence

Cross-functional alignment

Job description

Salesforce is seeking a Customer Success Manager to drive strategic value for Signature customers, aligning multiple products and teams to maximize ROI. The role emphasizes governance, risk mitigation, and executive stakeholder engagement in a federal civil/industry context.

You will guide adoption, health, and expertise to realize maximum value from Salesforce investments, while coordinating cross-functional teams and ensuring delivery of all necessary milestones.