AI-Driven Customer Success Manager

salesforce.com, inc.; Washington; Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office-flexible

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value customers using the Signature Success Plan achieve measurable ROI with the platform.

The role requires strategic advisory, leadership of key stakeholder relationships, and a focus on adoption, renewal, and expansion. This office-flexible role emphasizes collaboration with Sales, Engineering, and Product teams to deliver value.

Qualifications

• 5+ years experience in Customer Success or SaaS with a proven delivery track record.

Responsibilities

• Own delivery of Signature deliverables and the overall customer experience.
• Coordinate all customer deliverables during the Signature lifecycle and drive renewals.
• Advise customers on business and technical priorities to maximize outcomes.
• Develop executive relationships and act as a trusted advisor.
• Lead quarterly reviews to drive adoption of Salesforce features and value.

Skills

Customer success

Stakeholder management

Executive communication

Strategic advisory

Problem solving

Education

Salesforce certifications (Service Cloud)

Tools

Salesforce Service Cloud

Omni-Channel

Service Cloud Voice

Digital Engagement

AI tools knowledge

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value customers using the Signature Success Plan achieve measurable ROI with the platform.

The role requires strategic advisory, leadership of key stakeholder relationships, and a focus on adoption, renewal, and expansion. This office-flexible role emphasizes collaboration with Sales, Engineering, and Product teams to deliver value.