Strategic AI-Driven Customer Success Manager

100 Salesforce, Inc.; Chicago (IL); Hybrid; USD 147,000 - 248,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to ensure high‑value customers with the Signature Success Plan achieve measurable ROI. You will serve as the trusted advisor, guiding strategic adoption of Salesforce Service Cloud features and coordinating with sales, engineering, and product teams.

The role emphasizes executive relationship management, proactive health monitoring, and quarterly reviews to optimize value and renewals.

Qualifications

• 3+ years in Customer Success, SaaS, or related fields.
• Strong consulting skills with C-level communication abilities.
• Ability to translate technical concepts into business value and drive value for customers.

Responsibilities

• Own delivery of Signature deliverables and renewal/expansion.
• Drive adoption of Sales/Service Cloud features across customer teams.
• Monitor usage metrics and perform quarterly feature reviews.
• Build executive-level relationships and act as trusted advisor.
• Coordinate cross-functional teams to resolve issues and deliver success plans.

Skills

Salesforce Service Cloud

Omni-Channel

Digital Engagement

Service Cloud Voice

AI literacy

Tools

Service Cloud Consultant certification

Salesforce Admin certification

Data Cloud certification

Job description

Salesforce is seeking a Customer Success Manager to ensure high‑value customers with the Signature Success Plan achieve measurable ROI. You will serve as the trusted advisor, guiding strategic adoption of Salesforce Service Cloud features and coordinating with sales, engineering, and product teams.

The role emphasizes executive relationship management, proactive health monitoring, and quarterly reviews to optimize value and renewals.