Strategic AI Customer Success Manager

Salesforce; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager in the United States to drive adoption, value realization, and renewal for our Signature offering. You will act as an extension of the customer’s team, guiding success strategies and coordinating cross‑functional deliverables.

You will collaborate with business and IT leaders to align objectives with Salesforce solutions, leveraging AI tools to monitor health and drive strategic outcomes for high-value customers.

Qualifications

• Experience in customer success or account management roles.
• Proven ability to manage complex client relationships and deliver value.
• Strong stakeholder management and strategic advisory skills.

Responsibilities

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Job description

Salesforce is seeking a Customer Success Manager in the United States to drive adoption, value realization, and renewal for our Signature offering. You will act as an extension of the customer’s team, guiding success strategies and coordinating cross‑functional deliverables.

You will collaborate with business and IT leaders to align objectives with Salesforce solutions, leveraging AI tools to monitor health and drive strategic outcomes for high-value customers.