Strategic AI-Powered Customer Success Manager

salesforce.com, inc.

New Jersey

Hybrid

USD 123,000 - 186,000

Full time

3 days ago

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Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value Signature Success Plan customers achieve measurable ROI using our platform. You will act as a trusted advisor, coordinating deliverables, aligning business and technical goals, and guiding customers through renewal and expansion opportunities.

You will drive adoption of Service Cloud features with client teams, track usage metrics, and build executive-level relationships across IT and business leadership, while escalating

Qualifications

5+ years of experience in Customer Success or related SaaS fields.
Strong ability to drive business value and influence executive conversations.
Experience with Salesforce Service Cloud is a plus.

Responsibilities

Serve as the single point of customer accountability for delivery, experience, renewal, and expansion.
Coordinate deliverables across the Signature lifecycle and align with customer priorities.
Drive adoption of Sales/Service Cloud features with customer teams and executives.
Track usage metrics and maintain executive-level relationships within IT and business leadership.
Provide trusted advisory support and align platform features with customer roadmaps.

Skills

Customer Success

Stakeholder Management

Consulting Skills

Excellent Communication

AI Literacy

Tools

Salesforce Service Cloud

Omni-Channel

Service Cloud Voice

Digital Engagement

Job description

You will drive adoption of Service Cloud features with client teams, track usage metrics, and build executive-level relationships across IT and business leadership, while escalating

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