Strategic AI-Driven Customer Success Manager

salesforce.com, inc.; Atlanta (GA); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieving significant ROI from the Signature plan. This role acts as a trusted advisor, bridging business goals with technical capabilities and coordinating all deliverables across the Signature lifecycle.

Ideal candidates will have 3+ years in Customer Success, strong consulting and communication skills, and experience with Sales/Service Cloud. The role is office-flexible with in-office presence required, and U.S.

Qualifications

• 3+ years of experience in Customer Success or related field.
• Strong ability to drive business value and influence at C-level.
• Excellent communication and relationship-building with technical and business stakeholders.
• Experience using Salesforce Cloud platforms and data-driven advisory skills.

Responsibilities

• Serve as single point of accountability for Signature deliverables and renewals.
• Coordinate all Signature deliverables and manage the lifecycle.
• Align business value with customer priorities and platform capabilities.
• Advise on adoption of Sales and Service Cloud features and track usage metrics.
• Build executive-level relationships within customer IT and business leadership.
• Lead quarterly reviews of feature usage and drive adoption of tools.

Skills

Customer Success

Consulting

Stakeholder management

Communication

AI literacy

Tools

Sales Cloud

Service Cloud

Forecasting

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieving significant ROI from the Signature plan. This role acts as a trusted advisor, bridging business goals with technical capabilities and coordinating all deliverables across the Signature lifecycle.

Ideal candidates will have 3+ years in Customer Success, strong consulting and communication skills, and experience with Sales/Service Cloud. The role is office-flexible with in-office presence required, and U.S.