Strategic AI-Powered Customer Success Manager

salesforce.com, inc.; Massachusetts; Híbrido; USD 123.000 - 186.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Customer Success Manager to ensure high-value Signature customers realize value from our platform. You will coordinate deliverables, manage stakeholders, and align strategic objectives with customer priorities. This role emphasizes adoption, advisory leadership, and cross-functional collaboration across Sales, Success, and Product teams.

The position is office-flexible with in-office presence required at least three days per week, supporting a balanced hybrid work model.

Formación

• 5+ years of relevant industry expertise in Customer Success, SaaS platform use
• Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
• Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms

Responsabilidades

• Serve as the single point of customer accountability for delivery of all Signature deliverables and renewal/expansion.
• Coordinate all deliverables the customer is entitled to across the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features with reps, agents, managers, and ops teams
• Track usage metrics and maintain executive relationships within customer IT and business leadership
• Act as a trusted advisor by aligning customer priorities with proven solutions and strategic success plans
• Lead quarterly reviews of feature usage to drive adoption and platform stability

Conocimientos

Consulting skills

Communication skills

Stakeholder management

Mentoring

Learning agility

Herramientas

Salesforce Service Cloud

Omni-Channel

Service Cloud Voice

Digital Engagement

Descripción del empleo

Salesforce is seeking a Customer Success Manager to ensure high-value Signature customers realize value from our platform. You will coordinate deliverables, manage stakeholders, and align strategic objectives with customer priorities. This role emphasizes adoption, advisory leadership, and cross-functional collaboration across Sales, Success, and Product teams.

The position is office-flexible with in-office presence required at least three days per week, supporting a balanced hybrid work model.